Terms and Conditions

Please read through all of our terms & conditions, if there is anything that you do not understand or are concerned about please ring us and we will be happy to discuss them with you.


Providing parking is the responsibility of the customer, (try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary). If there is no parking pre-arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion.

Congestion & Toll Charges

There will be an extra charge of £8 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)

Payment Requirements

Payment can be made in cash, by credit/debit card or by cheque. Cash or card payments must be done on work completion.

Card and cheque payments are subject to 3% administration charge (minimum £5).

Please note we are only able to process card payment over the telephone for security reasons.

In some cases we will require you to pay a deposit payment in advance.

Arrival / Delivery Times

We will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic, accidents, weather etc). We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.

Changes in item numbers

You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote. A couple of boxes more would not normally cause a problem, however if you have under-estimated your items by more than this the driver will add on an extra charge depending on the amount of items and time taken to load them. We also reserve the right to limit the amount of goods to the amount quoted in the booking.

Your packing Responsibilities

We accept no responsibility for damage or breakage to items that have not been packed / protected by us.
It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our removal drivers will not be insured to remove doors or windows in such cases and it is up to the customer to find a specialist if needed.

Awkward Access

You may incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit. We may deny to take items which are difficult to get in or out of property in case we haven't been informed about such issue in advance.

Unforeseen Circumstances

We reserve the right to add extra costs due to unforeseen circumstances (e.g.: waiting for keys or gaining entry, incorrect addresses, removal of windows and so on).

Postponement or Cancellation

If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote (minimum £45). If you postpone or cancel within 24hours of the date of the job you will be charged the value of the job in full (minimum £90). We reserve the right to cancel or change dates and times.

Staff Abuse

Verbal or threatening behavior will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full


We have a "Goods in Transit" insurance policy which can be endorsed to cover client's goods. Please notify us of the value of your goods to be insured and we can provide you a removals quote including an Insurance Option.

Please note that this insurance has been arranged solely in the name of our company. As our customer you will have no enforceable rights under our insurance policy.

In order to provide a quote with insurance option we need to have an inventory list prepared in advance and approved by our insurers.


All Risks of Physical Loss or Damage to Goods in Transit anywhere in European Union.

Sum Insured

As declared to us in writing. The sum insured shall not exceed £10,000.00 unless confirmed in writing by us.

Basis of Valuation

Insurers will take into consideration the age, quality, degree of use and consequent market value of items when calculating the settlement. Please note that no property shall be abandoned to insurers, but insurers reserve the right to claim appropriate salvage on any property which is the subject of a claim settlement under this policy.

Average Condition

If the customer’s goods in store insured under this insurance are, at the time of loss or damage, collectively of greater value than the value declared, then the Insured shall bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.

Pairs & Sets Clause

Where any insured item consists of items in a pair or set, this insurance will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the insured value of the pair or set.


If the insured shall make any claim knowing the same to be false or fraudulent as regard to the amount or otherwise, this insurance shall become void and all claims hereunder shall be forfeited.

Time Limits for Claim Notification

All claims arising from contracts of removals and/or storage within Great Britain must be notified to the remover on the day of delivery of the property, whether unpacked or not.


In line with the policy conditions, we do not accept responsibility for the first £250 of every claim for loss or damage covered by this insurance.

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